Terms of use

Who these terms are with

This website and the services described on it are provided by MarByte SARL (MarByte, we, us), a limited liability company incorporated under the laws of the Kingdom of Morocco. You can reach us atcontact@marbyte.com.

By browsing this site, sending us an enquiry, or ordering work from us, you accept these terms. If you are accepting them on behalf of a company, you confirm you are authorised to bind it. If you do not accept them, do not use the site.

Using this website

You may read the site and print or save pages for your own information or to share inside your organisation. You may not republish it, copy it systematically, scrape it to train machine-learning models, resell access to it, or reuse its design or source code without our written permission. What you may and may not do with the content is set out in full in our legal notice.

You also agree not to interfere with the site: no attempt to gain unauthorised access, no probing or load testing without our written consent, no automated traffic that degrades it for other readers, and nothing that breaks the law where you are or where we are.

What is on the site is not an offer

The pages here describe what we do and how we work. They are general information, not professional advice on your systems, and nothing on this site is an offer, a quotation, a fixed price or a commitment to deliver. Case-study figures were measured on those specific systems and are not a forecast for yours.

How work is agreed

We sell consulting and engineering services: Windchill implementation, customization and integration, upgrades and migration, CI/CD pipelines, managed support and training, and dedicated offshore teams. Work begins only when both sides have agreed a written proposal, statement of work or order confirming the scope, the deliverables, the rate or fixed price and the schedule. That written agreement governs the engagement, and where it conflicts with this page, it wins.

Changes to an agreed scope are handled the same way: in writing, and priced before they are started.

Delivery

Everything we sell is delivered electronically or performed by our consultants, remotely from Morocco or at your site. We do not sell, stock or ship physical goods, so no shipping charges, customs duties or delivery times apply to anything ordered from us. Delivery dates for services are the ones written into the agreed proposal or statement of work.

Fees, invoicing and payment

• Prices are quoted in euros (EUR) unless the proposal states another currency, and exclude VAT and any withholding tax, which are added or applied where the law requires it.
• Time-and-materials and dedicated-team work is invoiced monthly in arrears against a timesheet. Fixed-price work is invoiced on the milestones named in the statement of work. Retainers and support plans are invoiced in advance.
• Invoices are payable within 30 days of the invoice date, by bank transfer or by card through the payment link on the invoice.
• Pre-agreed travel and expenses are invoiced at cost, with receipts.
• On an overdue invoice we may charge the late-payment penalties provided for by applicable law, and may pause work after written notice.

Cancellation and refunds

What is refundable, how to ask and how long it takes are set out in our refund policy, which forms part of these terms.

What we need from you

Consulting work depends on access. You agree to give us the system access, test data, environments and decisions the agreed plan depends on, and to name someone who can approve work on your side. You are responsible for holding valid licences for the software we work on, including PTC licences, and for taking and testing a backup of any system we touch before we touch it. Where a delay is caused by access or approvals we are waiting on, agreed dates move by at least the length of the delay.

Confidentiality and data protection

Each side keeps the other's non-public information confidential and uses it only to perform the work. This applies for as long as the information stays non-public and survives the end of an engagement. Where a signed non-disclosure agreement exists between us, it takes precedence over this paragraph. Where our work gives us access to personal data in your systems, we process it only on your documented instructions, under a data-processing agreement and, for customers in the European Economic Area, the standard contractual clauses.

Ownership of what we deliver

Once an engagement is paid for in full, the code, configuration and documents written specifically for you in that engagement are yours. We keep ownership of what we brought with us: our methods, our existing tools, libraries and templates, and anything of general application we develop. To the extent any of it is embedded in a deliverable, you get a perpetual, non-exclusive licence to use it as part of that deliverable. Nothing here transfers rights in third-party software, which stays with its vendor under its own licence.

Warranties, and what we do not promise

We perform our services with the care and skill of a competent professional in this field. Beyond that, the site and everything on it are provided as they are: we do not warrant that the site will be uninterrupted, error-free or free of harmful components, or that its information is complete or current at the moment you read it. We do not warrant that any system will be free of defects, and we do not guarantee a business outcome, a performance figure or a saving, because those depend on your data, your processes and decisions we do not control.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss, or for loss of profit, revenue, goodwill or data, arising from your use of this site or from our work. Our total liability arising out of an engagement is limited to the fees you paid us for that engagement in the twelve months before the claim. Nothing here excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, gross negligence or death or personal injury caused by negligence.

Ending an engagement

Either side may end an engagement on thirty days' written notice, or immediately if the other commits a material breach and has not fixed it within fifteen days of being told about it in writing. On termination you pay for work performed and expenses committed up to that date, and we hand over the work in progress in a usable state. We may suspend or withdraw access to the site itself at any time, for anyone, without notice.

Privacy

What this website collects, why, and who else sees it is set out in our privacy policy.

Changes to these terms

We may change this page as the business changes. The version published here when you place an order is the one that applies to it, and the date below tells you which version that is. A change never applies retroactively to work already agreed.

Governing law

These terms, and any dispute arising from them, from your use of this site or from our work, are governed by the laws of the Kingdom of Morocco, and the commercial court with jurisdiction over our registered office has exclusive jurisdiction. Where a signed agreement between us names another governing law or forum, that agreement prevails. Before starting proceedings, both sides agree to raise the problem in writing and to spend thirty days trying to settle it amicably.

Questions

Write to contact@marbyte.com and we will answer.