The starting point
The customer’s PLM team had a two-year backlog of Windchill changes and two internal developers who spent most of their time on support. Releases happened four times a year, each one a weekend of manual steps.
What we set up
- A dedicated team of four developers, a platform engineer and a consultant in Morocco, working in the customer’s sprints, boards and chat channels.
- Version control for every customization, with code review and an automated build.
- A pipeline that deploys to test on every change and to production on approval.
- A support rota covering the customer’s working hours, with the internal developers as escalation.
Results
Small changes now reach production in less than a day. Releases moved from quarterly weekends to every two weeks during working hours, and the internal team spends its time on design decisions instead of tickets.
Illustrative sample project. Replace it with a real, approved reference before publishing.